390 SERIES
HIGH CAPACITY SHREDDERS
20390
20394
20396
OPERATION MANUAL
20390.90.1830 – 01/04 –
(800) 658-8788
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SAFETY INSTRUCTIONS
DAHLE Shredder Oil is the only lubricant you should use in your paper shredder.
It has been specially formulated so as not to leave any residue that could attract
dust and clog the shredding mechanism. You can order DAHLE Shredder Oil
(item # 740) from your local dealer.
Repairs on your paper shredder should only be performed by qualified
technicians. If you need service, contact your local dealer. or you can contact
DAHLE North America Customer Service between 8:30 am and 5:00 pm EST at
(800) 995-1379.
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Read the operating instructions carefully proir to starting up the unit!
Do not use in the vicinity of inflammable liquids or gases.
Do not use in the vicinity of corrosion materials.
Do not expose to the wet.
Do not let children operate this office equipment.
Do not reach into the cutting mechanism during operation - not even from
the top or with objects.
BEFORE YOU CALL FOR SERVICE
SYMPTOM
POSSIBLE CAUSES
SOLUTION
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Do not use the shredder over a period of more than 5 minutes in no-load
operation (operation without paper).
Keep long hair clear of machine.
Keep neck-ties clear of machine.
Keep bracelets clear of machine.
Power supply must be accessible all the times.
Disconnect power supply before servicing.
The safety devices must not be manipulated with or removed.
Please make sure that the shredder gets sufficient ventilation (ventilating
flaps must kept free).
No Power
1. Power button not pressed Press button (green light
turns on)
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2. Unit unplugged
3. Outlet dead
4. Door not fully closed
5. Shred Bag full
1. Cutting blades dry
Connect to outlet
Reset circuit breaker
Close Door
Change Shred Bag
Lubricate cutting blades
according to instructions.
Low capacity
BEFORE YOU SHRED
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Remove Transport Bolts with wrench provided.
Record the Model and Serial Number in the space provided inside the front
cover.
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Be sure the electrical outlet provides the proper power for your shredder
(see rating label on rear of shredder).
Install Shred Bag (see: “CHANGING THE SHRED BAG”).
TURNING ON YOUR SHREDDER
1. ON, OFF are controlled by the green push but
found on top of the shredder.
2. Press this button turns the shredder on
And places it in the stand-by mode.
3. Pressing the button again turns the
shredder off.
NOTE: SHREDDER WILL NOT OPERATE UNLESS DOOR IS COMPLETELY CLOSED
ALWAYS TURN SHREDDER OFF IF IT WILL BE UNATTENDED FOR LONG PERIODS OF TIME
(800) 658-8788
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SHREDDING
Turn shredder on. Insert paper squarely into
Feed Opening (3). A light barrier will auto-
matically activate the shredding mechanism.
Continue feeding paper into the Feed Opening
until the shredding mechanism begins to
1. Remove paper from Feed Opening. The REVERSE button (7a) may be used
if excess paper remains in the Feed Opening. Clear shredding mechanism
by pressing the FORWARD button (7).
2. Separate some of the sheets and continue shredding.
CHANGING THE SHRED BAG
draw the paper in. At this point, allow the paper
to feed into the shredder on its own. Once the
paper has passed completely through the shredding mechanism, the electronic
controls will automatically stop the machine.
When the Shred Bag is full, the shredder will automatically shut down. On the
electronic models an LED indicator will light and an audible alarm will sound.
Changing the Shred Bag is quick and easy if you follow these simple directions.
To shred a piece of paper too small to break the light barrier, press the
FORWARD button (7) once to override the auto ON/OFF function. The shredder
will continue to run until the FORWARD button is pressed again.
1. Turn shredder off
2. Open Door (11) using Door Handle (10) to expose Waste Bin (9) and Shred
Bag.
3. Slide Waste Bin and full Shred Bag from shredder.
4. Dispose of full Shred Bag.
5. Install new Shred Bag in Waste Bin, draping the edge of the Shred Bag over
the lip of the Waste Bin.
Microfiche and transparencies can also be shredded in the same manner as
paper, however, you should shred a piece of paper after every 8 or 10 sheets of
plastic. This helps clean plastic particles out of the shredding mechanism.
6. Slide Waste Bin, with new Shred Bag installed, back into shredder.
7. Close Door.
8. Turn on shredder and continue shredding.
CAPACITY
Capacity is the number of sheets of 8½” x 11” paper that can be shredded at one
time. These figures are approximate and machines may vary slightly due to
various conditions. It is not recommended that you try to run your shredder at
maximum capacity, as this increases the chance of a paper jam.
CARING FOR YOUR SHREDDER
Clean covers with a clean dry cloth. Do not use water or solvents. Make sure you
disconnect your shredder from its power source before cleaning.
Model
20390
20394
20396
20 Lb. Bond
16 Lb. Bond
55
10
38
60
15
43
Paper shredders, like all mechanical equipment, need proper maintenance to
ensure efficient operation. Periodic lubrication of the cutting blades is important to
offset the friction generated within the cutting head. Frequency of lubrication will
vary depending on the shred size and the amount of usage. A strip-cut shredder
receiving light use (1 – 2 hours per week) will require lubrication only once or
twice a month, while the same machine used 1 – 2 hours per day will require
lubrication weekly. A cross-cut shredder should be lubricated every ½ hour of
shredding time to maintain maximum capacity and efficiency.
CLEARING A PAPER JAM
If too many sheets of paper are fed into your shredder at one time, it may cause a
paper jam. Running your shredder at maximum capacity increases the chance of
a paper jam. If a paper jam occurs, it is easy to clear by following these simple
steps:
The procedure for lubricating your shredder is simple, and can be performed by
any operator. The oil is packaged in a squeeze bottle and is applied directly to the
cutting blades through the feed opening (3). Run a fine stream of lubricant from
one side of the feed opening to the other. Run the shredder in REVERSE for a
few seconds to help distribute the lubricant evenly. You can now continue
shredding as usual.
The Auto-Reverse feature, built into the electronic versions of DAHLE High
Capacity Shredders, helps prevent paper jams. If the Auto-Reverse feature is
activated an audible alarm sounds and the Paper Jam Indicator (6) lights up. If
this situation occurs, follow these simple steps:
IF ANY OTHER PROBLEMS OCCUR. CALL YOUR AUTHORIZED DAHLE SERVICE DEALER
ALWAYS TURN SHREDDER OFF IF IT WILL BE UNATTENDED FOR LONG PERIODS OF TIME
(800) 658-8788
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